Services

Responsive IT Support

Monday through Friday from 7:00 a.m. to 4:00 p.m., our team is available by phone or email to troubleshoot technology problems and answer questions. Whether an application is not working, a printer will not cooperate, or you need general assistance, our technicians help resolve the issue so you can get back to business.

Proactive Monitoring and Maintenance

We continuously monitor your network, servers, workstations, and networking equipment to keep them updated, operational, and secure. When a covered system goes down, we are alerted so we can begin taking action before you call us.

We also conduct a comprehensive annual review of your technology environment. This helps us identify risks, correct configuration issues, and plan for hardware replacements before they cause unexpected disruptions or expenses. You receive our findings, recommendations, and a technology budget to help you plan for the future.

Cybersecurity and Risk Reduction

Our 24/7 Security Operations Center monitors your workstations and network for suspicious activity and responds to potential threats. We also implement and maintain security tools that protect user accounts, block access to harmful websites, secure passwords, and reduce the risk of unauthorized access to company data.

Data Backup and Disaster Recovery

We protect Microsoft 365 mailboxes, OneDrive and SharePoint data, on-premise files, and server infrastructure using managed backup solutions. Backup jobs are monitored daily to confirm they complete successfully.

As part of our proactive review process, we also perform fire drill recovery testing to verify that your backups work and that critical data can be restored when needed.

Microsoft 365 and Cloud Management

We manage your Microsoft 365 environment, including email, cloud storage, applications, user accounts, licensing, and security settings. Our team also troubleshoots Microsoft application issues and keeps your environment aligned with security and configuration best practices.

Network Management

We manage the technology that keeps your business connected, including firewalls, switches, wireless access points, internet connections, and remote access. Our team monitors network health, maintains configurations, installs updates, and troubleshoots connectivity and performance issues.

Employee Onboarding and Offboarding

We document standardized onboarding and offboarding procedures for your employees. New hires receive the accounts, equipment, permissions, and software they need to be productive from day one.

When an employee leaves, we follow documented procedures to promptly remove access, secure company data, and preserve any information the business needs.